Quest Africa Privacy Policy

Effective Date: [Date]

Quest Africa is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and share your personal data in connection with our services, including travel experiences, cultural programs, and educational activities.

1. Information We Collect

We collect personal information to facilitate program bookings, improve our services, and ensure a safe and fulfilling experience for all participants. The types of information we may collect include:

• Personal Identification Information: Full name, date of birth, nationality, passport information
• Contact Information: Email address, phone number, mailing address
• Health Information: Relevant health details or dietary preferences necessary for safe program participation
• Travel Details: Flight information, accommodation preferences, emergency contact information
• Financial Information: Payment details required for processing bookings
• Digital Information: Data collected through our website, such as IP address, browser type, and usage data via cookies (see Section 7 below)

2. How We Use Your Information

We use personal information only as necessary to provide, improve, and manage our services. Specific purposes include:

• Program Bookings and Management: To process reservations, issue confirmations, and manage itinerary details
• Health and Safety: To ensure participant safety during activities and address specific needs
• Customer Support: To communicate with you about inquiries, updates, and administrative matters
• Payment Processing: To handle financial transactions securely
• Marketing: To provide you with information about upcoming programs, promotions, and news (you may opt out at any time)

3. Sharing Your Information

Quest Africa only shares personal information with third parties as necessary and as described below:

• Service Providers: With third-party partners involved in delivering services, such as hotels, transportation companies, and local guides, to fulfill program activities
• Legal Compliance: When required by law, regulation, or government request to comply with legal obligations
• Emergency Situations: To protect the health and safety of participants and staff in case of emergencies

We do not sell or rent your personal information to third parties.

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, or misuse. Our data protection practices include encryption, secure servers, and restricted access to personal information. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

5. International Data Transfers

As Quest Africa operates across multiple regions, your information may be transferred to and processed in countries other than your home country. We take necessary steps to ensure that personal information is safeguarded and that data transfers comply with applicable data protection laws.

6. Retention of Personal Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. Data related to bookings and participation may be stored for a period of up to [Specify Duration] following the conclusion of the program.

7. Use of Cookies

Quest Africa’s website uses cookies and similar technologies to enhance your experience, collect website usage data, and analyze how you use our site. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request access to the personal data we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to certain conditions
• Restriction: Request a restriction on how we process your information
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to our processing of your information for direct marketing purposes

To exercise any of these rights, please contact us using the details provided below.

9. Children’s Privacy

Quest Africa’s services are not directed at children under the age of 16, and we do not knowingly collect personal information from children without parental consent. If we learn that we have inadvertently collected information from a child under 16 without proper consent, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy regularly for the latest information on our privacy practices.

11. Contact Us

For questions, concerns, or to exercise your rights regarding your personal data, please contact Quest Africa at:

info@questafrica.ke